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Customer Service

Shipping & Delivery
Orders placed with the IDW Publishing shop Monday through Thursday (excluding holidays) are usually shipped within 2 business days via the USPS, pending credit card authorization. Orders placed Friday through Sunday and holidays are processed the during the next 2 business days.
Privacy & Security

Unless knowingly and voluntarily submitted to IDW by the user, IDW does not collect personally identifiable information about users of the IDW website such as: names, addresses, telephone numbers, email addresses, etc.

IDW does collect non-personal information about the user's visit to IDW owned websites for statistical purposes. This may include information on the user's operating system, web browser, general geographic location, and pages visited during the user's session on the site. This information may be used by IDW for various purposes including but not limited to, marketing, advertising, site improvements.

Personal information submitted to IDW is retained by IDW for use by IDW. IDW does not sell or transfer this information to other entities.

Returns & Replacements

The IDW shop accepts returns and a refund for the purchase price will be made to the customer. Shipping costs for the return are paid for by the customer.

In the case of damaged product, IDW will replace the product at no charge or shipping cost to the customer.

International Shipping

Shipments coming in to any country from an international origination are subject to customs/brokerage fees based on the commercial value of the items included. These fees are autonomous of any shipping costs paid for an order in the IDW online store.

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