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Event Pre-Sales

Shipping

No Shipping of Pre-Sale Items

Pre-sale items are only available for pick up at the event and will NOT be shipped to the buyer under any circumstance.  These pre-sale items must be picked up on the day of the event the buyer chooses.  If an item is not picked up on the buyer's selected day IDW has the right to cancel and refund the order, and make the item(s) available for sale to the public.

Carts that only contain event pick-up items will have a "Free Shipping - Convention Pick Up" option available when buyers check out.

Shipping Costs for Other Items

Carts that include items that are not available for event pick will be required to choose a shipping option for those items.  Please note that only non-event items will be shipped, event pick-up items must be collected at the event.  Non-event pick up items in an order cannot be collected at the event.

Shipping costs are calculated only on the shippable items in the cart, buyers are not charged shipping for event pick-up items.

Pick Up

Day & Time

When pre-ordering an event item the buyer must choose the day of the event they will be picking up their purchase.  If an item is not picked up on the buyer's pre-selected day IDW has the right to cancel and refund the order, and make the item available for sale to the public.  Pre-sale items can be collected at any time during the selected pick up day.

Confirmation Paperwork

To ensure that only authorized inidivudals collect pre-sale items IDW requires buyers to bring the following items with them when they pick up their item(s) at the IDW Booth:

  • A print out of their order confirmation (try make sure that the barcode is included on the print out, this will help processing at the event)
  • A piece of identification that matches the name of the buyer listed on the order (driver's license, state identification card, passport, credit cards are all acceptable)

Location

You will be able to pick up your pre-sale items at the IDW Booth.  SDCC location #2643.  There will be a "Pick Up Station" in the IDW booth where you can pick up your purchase, if you need help locating it please ask an IDW staffer for assistance.
 

Sales Tax

IDW is required to charge California sales tax on all pre-sale items that will be picked up at an event that takes place in California regardless of the buyer's location.  As such California sales tax will be applied to applicable items in a buyer's cart.  California sales tax will NOT be applied to any non-event pick up items in the buyer's cart where sales CA sales tax is not-applicable.

Friend Pick Up

IDW allows buyers to authorize a third party ("friend") to collect pre-sale items on their behalf.  To do this, please follow the instructions that apply to your situation:

Authorize a Friend During Checkout

To authorize a friend at the time of your order, follow these instructions:

STEP 1)

  • During the "Order Review" section of the check out page, mark your order for "Friend Pickup" by selecting "Yes" from the dropdown menu.

SETP 2)

  • Provide the first and last name of the person who you are authorizing to pick up your order in the "Comments" field beneath "Friend Pick Up".
  • NO nicknames or internet handles.  The name must match the person's identification.

STEP 3)

  • Forward a copy of your order confirmation email to your friend.

Authorize a Friend AFTER Checkout

If you ordered items and need to later authorize a friend to collect your purchase, follow the instructions below.  Please note that requests to authorize a friend pickup must be recieved by IDW no later than Sunday, July 14th, 2013.

STEP 1)

From the email address you used during check out forward a copy of your order confirmation email to store@idwpublishing.com.  IDW will not accept requests sent from email addresses not attached to the original order.

Make the following edits to the forwarded email:

  • Add the words "FRIEND PICK UP REQUEST" in the subject line.
  • Provide the first and last name of the person who you are authorizing to pick up your order at the top of the email.
  • NO nicknames or internet handles.  The name must match the person's identification.
STEP 2)
  • Forward a copy of your order confirmation email to your friend.

Collecting Items

Day & Time

Before relying on a friend to pick up a purchase make sure they can collect the order on the selected pick up day.  If an item is not picked up on the buyer's pre-selected day IDW has the right to cancel and refund the order, and make the item available for sale to the public.  Pre-sale items can be collected at any time during the selected pick up day.

Confirmation Paperwork

To ensure that only authorized inidivudals collect pre-sale items IDW requires friends to bring the following items with them when they pick up item(s) at the IDW Booth:

  • A print out of the buyer's order confirmation email (try make sure that the barcode is included on the print out, this will help processing at the event)
  • A piece of identification that matches the name the buyer provided to IDW (driver's license, state identification card, passport, credit cards are all acceptable)

 

Purchase Limits

Event pre-sale items can per customer limits.  IDW reserves the right to cancel and refund any orders it suspects to be in violation of these limits.  Please review the product page for details pertaining to individual items as these limits may vary.

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